Launch App

Privacy Policy

Last updated: February 12, 2025

Privacy practices and policies SyncVault is a trading name of SoundVault Ltd.

This notice discloses the online data collection and use practices for the SyncVault website located at app.SyncVault.com that is owned and operated by SoundVault Limited, a company registered in England and Wales with company registration number 6602618, and registered address 124 Richmond Road, Southampton, Hampshire, SO15 3FS, United Kingdom.

This privacy policy sets out how we use any personal data you give us, what data we share with third parties in order to provide our services, and what rights you have over your data.

In order for SynVault ("We" 'Us" "Our") to be able to provide you with the Service (as defined in the Terms and Conditions) as well as to be able to provide you with offers and services available from SyncVault, we collect personal data from you. The data we collect from you is mainly provided by you when you register for our Service, but some data is also collected automatically through your use of the Service.

It is very important that you read through this privacy policy before you sign up to our Service.

SyncVault maintains a strict customer information privacy policy to protect any personal information that you may give us. By visiting the Websites you understand and agree with the terms of this policy as it may be modified by SyncVault from time to time, at our sole discretion. We will indicate any changes by updating the date at the top of this policy. We encourage you to review this policy from time to time. Your continued use of the website following any changes to this policy will signify your assent to such changes.

01

Information Collected

SoundVault collects the following personal data from you in order to provide the Service:

1. Registration

Registration information including name, address, country, phone number, email address, IP address, and other information which you voluntarily may provide when you sign up for our Service. Broad, non-specific location, about where you are which we derive from your IP address. The music you listen to and your interaction with the Service. This allows us to make recommendations to you and suggest relevant Services to you. We hold this information for as long as you have an account with us.

2. Technical Information

Technical information necessary to operate the Service. This includes the type of browser and device you use, cookie data and URL information, network connection type, browser type, language and information enabling digital rights management and operating system. Widgets, which may be used to show personalised content or advertising.

3. Payment Data

The type of personal information listed below is only collected in order to offer you additional features. We will never process any of the following information unless you have chosen to share it with us, or decided to opt out from the features. When you pay for a product or service online, your credit card details are processed over a secure internet service operated by our third party payment providers and all credit card and/or other payment details submitted are not visible to SyncVault employees.

4. Cookies & Tracking

We and our third-party providers use cookies, clear GIFs/pixel tags, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your browsing activities and use of the Services. We may combine this usage data with other personal information we collect about you. We use this usage data to understand how our Services are used, track bugs and errors, provide and improve our Services, verify account credentials, allow logins, track sessions, prevent fraud, and protect our Services, as well as for targeted marketing and advertising, to personalize content and for analytics purposes.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster log-in process or to allow us to track your activities while using our Site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Some of the Services may not work properly if you disable cookies.

Pixel tags

Pixel tags are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computers hard drive, clear GIFs are embedded invisibly on web pages. We may use pixel tags (also referred to as web beacons, web bugs or clear GIFs), in connection with our Services to, among other things, help us manage ads and content, and compile statistics about usage of our Services. We may also use pixel tags in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

5. Third-Party Services

Our Services may link to other websites or online services (including those operated by our parent, affiliates, or others) that use, or are integrated with, our Services, but that are not covered by this Policy. Any access to and use of such linked websites or services is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Google Data

Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

02

Security

We have implemented safeguards designed to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

03

Your Rights

Rights and choices In this section we describe the choices you have regarding our collection, use and handling of your personal information.

Access, delete and update information

You may access, update, and delete certain of your personal information by accessing and adjusting your account settings. If you don't want to delete your account but want to temporarily stop using the Services, you can deactivate your account instead. You may also contact us using the information in the Contact us section below to make an access, correction or other privacy request. Please note that we may maintain copies of information that you have updated, modified or deleted, in our business records and in the normal course of our business operations, as permitted or required by applicable law. For example, if you request that we delete your information, but we believe that you have violated our Terms, we may retain information about you in order to attempt to resolve the issue before deleting it. Your access to or correction of your personal information is subject to applicable legal restrictions and the availability of such information. Further, we may take reasonable steps to verify your identity before granting such access or making corrections.

Marketing communications

You may opt-out of receiving email marketing communications from us by using the unsubscribe link in any such email we send to you. Or alternatively, by emailing your request to support@syncvault.com. Please note that we may still send you transactional emails, such as emails related to your account or subscriptions.

04

Traffic Data

Traffic data is logged automatically on our server, information such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our website, but not in a way that identifies any individual.

05

Spyware

We do not use "spyware" web bugs or any hidden identifiers or other similar devices to gain access to information, store hidden information or to trace activities of users.

06

Newsletters, Advertisements and Promotions

You may separately have accepted to be exposed to commercial messages, newsletters and advertisements sent by SyncVault when using the Service. If you do not want to be notified about these offers or news you may always opt-out from such information by following the instructions in each notification that you receive.

07

Monetization: YouTube and Google Adsense

The information is stored on our servers and on paper, and appropriate technical and organisational measures are kept in place to stop unauthorised or unlawful access, accidental loss, destruction or damage. This information will be maintained for the duration of our business relationship and for a maximum period of 7 years beyond that relationship for tax and legal reasons.

08

With whom we may share your data

We share personal data with a number of third party services for the purposes of order fulfilment, video monetisation, statistical counting, and service improvement. By registering on the Websites you consent to the processing of data about you by the third-party services listed below for the purposes of order fulfilment, account administration, and statistical counting. If you sign up for our Service via a third party, we share some information with them and they share some information with us in order to enable your account. We may further share information with our music industry partners, customers and other cooperation partners in order to help them understand how the content is performing, with marketing partners who help us with promotional efforts, and with advertisers that allow us to offer services and promotional communication and help us understand how the users interact with advertisements. We may also share information with analytical providers in order for us to analyse how our users use the Service and to improve their user experience. We may share your information with another organisation which buys our company or our assets, or with another organisation from whom we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale or acquisition (as applicable). We may share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it. We will give third party providers who supply services to us (for example, as part of hardware or software maintenance) or who process information on our behalf (such as a hosting company or domain name registrar or naming authority) incidental access. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

09

How you can contact us

If you have any queries regarding our use of your personal data then please contact our Data Protection Officer via the contact details on our Websites.

10

Changes to This Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Services. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Services. Your order is covered by the privacy policy which is in force at the time you place an order.

11

Your data protection and rights

In accordance with the provisions of the EU General Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016 and the Organic Law 3/2018, of 5 December, on Data Protection, your personal data, may be processed by SyncVault for the purpose of compliance and execution of the contractual relationship, the legitimate basis for such processing being that provided for in Article 6.1.b) of the EU General Regulation 2016/679, of 27 April. You have the right to request a copy of the information we hold about you, to ask us to stop using your information, and to request that we close your account. To file a subject access request, please get in touch via the contact details on our Website.

You have the right to request the removal and or deletion of your information in some circumstances such as where you no longer need it or you withdraw your consent (where applicable). If we've shared your personal information with others, we'll let them know about the erasure where possible. If you ask us where possible and lawful to do so, we'll also tell you who we've shared your personal information with so that you can contact them directly. To request the removal or deletion of your information, please get in touch via the contact details on our Website.

You have the right to rectification if the personal information we hold about you is inaccurate or incomplete. If we've shared your personal information with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal information with so we can contact them directly. To request rectification of your information, please get in touch via the contact details on our Website.

You have the right, in certain circumstance, to obtain personal information you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice. SyncVault reserves the right to suspend or close user accounts which have breached the copyright and recording rights of the music offered by SyncVault. Suspension and closure of accounts deemed to be in breach is permanent and irreversible. Further information about data protection compliance including the online Register of Data Controllers can be found at https://ico.org.uk/. Last updated February 12, 2025.