SyncVault - Privacy Policy

Last Updated - Feb 12, 2026

This Privacy Policy explains how SyncVault, a trading name of SoundVault Ltd, collects, uses, stores, and protects your personal data when you use https://www.syncvault.com (the “Website”) and our music promotion and catalogue service (the “Service”).

We are committed to protecting your privacy and handling your data fairly and transparently.

1. Who We Are

Data Controller:

SoundVault Ltd

Registered in England and Wales (Company No. 66026181)

Registered office: 124 Richmond Road, Southampton, SO15 3FS, England

If you have questions about this Privacy Policy or your data,

contact us at:

📧 support@syncvault.com

2. What Data We Collect

We may collect the following types of personal data:

Information you provide directly

• Name or username

• Email address

• Account login details

• Payment or payout information (processed via third-party providers)

• Communications with support

Information collected automatically

• IP address

• Device and browser information

• Usage data (pages visited, actions taken, time spent)

• Cookies and similar tracking technologies

Third-party information

• Platform-related data (e.g. content IDs, takedown notices, or claims from YouTube or similar platforms)

• Payment confirmations from payment processors

3. How We Use Your Data

We use your data to:

• Create and manage your account

• Provide access to the Service and music catalogue

• Process earnings and withdrawals

• Communicate with you about your account or the Service

• Enforce our Terms & Conditions and End User Agreement

• Protect rights holders and prevent misuse or fraud

• Improve the Website and Service

• Comply with legal and regulatory obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract – to provide the Service you signed up for

• Legitimate interests – to operate, secure, and improve the Service

• Legal obligation – to meet tax, accounting, or regulatory requirements

• Consent – where required for marketing communications or cookies

You may withdraw consent at any time where consent is the legal basis.

5. Marketing & Communications

We may send you:

• Service-related emails (important updates, security notices)

• Optional marketing messages (newsletters, product updates)

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in emails, or

• Updating your account settings

We will never sell your personal data to third parties.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in

• Understand how users interact with the Website

• Improve performance and usability

For more information, see our Cookie Policy, where you can manage your cookie preferences.

7. Sharing Your Data

We may share your data with:

• Service providers (e.g. hosting, analytics, payment processing)

• Rights holders where required to resolve claims or disputes

• Legal or regulatory authorities if required by law

• Platform partners (e.g. YouTube) where necessary for enforcement or verification

All third parties are required to protect your data and use it only for agreed purposes.

8. International Data Transfers

Some of our service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK-approved data transfer agreements

• Adequacy decisions where applicable

9. Data Retention

We keep your personal data only as long as necessary to:

• Provide the Service

• Meet legal, accounting, or reporting requirements

• Resolve disputes or enforce agreements

When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent (where applicable)

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@syncvault.com.

11. . Security

We take reasonable technical and organisational measures to protect your data from:

• Unauthorised access

• Loss or misuse

• Disclosure or alteration

However, no system is completely secure, and you use the Service at your own risk.

12. Children’s Privacy

The Service is not intended for children under 18 without parental or guardian consent.

We do not knowingly collect personal data from children without appropriate permission.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we will notify you via the Website or email. Continued use of the Service after updates means you accept the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 support@syncvault.com

🌐 https://www.syncvault.com